Shipping policy

Last Updated: August 22, 2026

At Samira, we want to make your journey to fluency as smooth as possible. We offer free global express shipping on all Samira hardware orders. Below are the full details regarding how and when your package will be processed, shipped, and delivered.

1. Order Processing Time

• Processing Window: All orders are processed, packed, and prepared for dispatch within 1 to 2 business days.

• Cutoff Times: Orders placed on weekends or official public holidays will begin processing on the following business day.

• Fulfillment Location: All Samira hardware orders are shipped directly from our primary central warehouse in China.

2. Global Shipping Rates & Transit Times

We are pleased to offer Free Worldwide Standard Shipping on all orders. Once your order has finished processing, estimated delivery times by destination are as follows:

Note: Transit times are estimates provided by our logistics partners and do not include potential carrier or weather delays beyond our control.

3. Customs, Duties & Taxes (Delivered Duty Paid)

We ship all international orders on a Delivered Duty Paid (DDP) basis:

• No Surprise Fees: All applicable customs duties, import tariffs, and local Value Added Taxes (VAT/GST) are covered by us.

• Seamless Delivery: You will not be asked to pay additional handling or customs fees upon arrival in your destination country.

4. Order Tracking & Carriers

• Courier Partners: We partner with premier global courier services (including DHL Express, FedEx, SF Express, and regional postal networks) to ensure safe delivery.

• Tracking Confirmation: As soon as your package leaves our warehouse, you will receive an automated shipping confirmation email containing your direct tracking link and courier information.

• Tracking Updates: Please allow up to 24 hours after receiving your link for initial tracking events to update on the carrier's system.

5. Shipping Restrictions

To ensure the secure delivery of your hardware, please note the following address limitations:

• No PO Boxes: We cannot ship to PO Boxes. A physical residential or business street address is required for delivery.

• No APO/FPO/DPO Addresses: We are currently unable to deliver to military or overseas diplomatic addresses.

• Parcel Lockers: We strongly recommend providing a physical building address rather than an unmonitored parcel locker.

6. Incorrect Addresses & Package Delivery Issues

• Address Changes: If you need to update your delivery address, please email us immediately at hello@heysamira.com. Once an order has entered processing or dispatch, we are unable to redirect the package.

• Lost or Stolen Packages: If your tracking information shows that your package was delivered but you have not received it, please check with household members or building reception first. If you still cannot locate it, contact our team within 7 days so we can open an investigation with the carrier.

7. Contact Us

If you have any questions regarding your shipment, delivery status, or tracking details, please contact our support team:

• Email: hello@heysamira.com

• Support Hours: Monday – Friday (Responses within 24 hours)